Retail Tests

Open To Buy — Advanced

Multi-door OTB, contingency reserves, ladder and scenario planning, GMROI-linked receipts, import versus domestic phasing, fast-fashion cadence, ERP reconciliation, MOQ and pre-pack constraints, phantom inventory, and governance. Mix of single-answer and multiple-answer items.

Open To Buy — Intermediate

Rolling OTB, retail-to-cost planning, weeks-of-supply targets, lead-time receipt phasing, reforecast triggers, markdown and shrink in plans, in-transit inventory, negative OTB, and class-to-SKU allocation. Mix of single-answer and multiple-answer items.

Open To Buy — Beginner

Foundations of retail Open-to-Buy: planned sales, inventory targets, receipts planning, on-order commitments, category budgets, merchandising calendars, and stock-to-sales basics. Mix of single-answer and multiple-answer items.

Seasonality — Advanced

Portfolio seasonal risk, forecast methods, commodity hedging, JBP clauses, omnichannel allocation, climate volatility, carrying-cost math, scenario planning, residual inventory, OTB governance, and post-season analytics. Mix of single-answer and multiple-answer items.

Seasonality — Intermediate

Seasonal indexes, store clustering, size curves, cancelation windows, in-season KPIs, forward-buy trade-offs, chase discipline, markdown ladders, and comp adjustments for shifted holidays. Mix of single-answer and multiple-answer items.

Seasonality — Beginner

Foundations of seasonal retail buying: demand peaks, pre-season vs in-season orders, sell-through, floor-set timing, OTB basics, markdown timing, and last-year review. Mix of single-answer and multiple-answer items.

Vendor Negotiation (Retail) — Advanced

Strategic retail supplier negotiation: portfolio balancing, FX and index-linked pricing, sustainability and social compliance, IP and exclusivity enforcement, joint business planning, crisis renegotiation, omnichannel allocation, and governance of chargeback disputes. Mix of single-answer and multiple-answer items.

Vendor Negotiation (Retail) — Intermediate

Applied retail supplier negotiation: fill-rate penalties, price protection, co-op and slotting, exclusivity, chargebacks, OTIF, promotional buys, multi-door allocations, and total landed cost trade-offs. Mix of single-answer and multiple-answer items.

Vendor Negotiation (Retail) — Beginner

Foundations of retail supplier negotiation: MOQ, payment terms, lead time, allowances, prep and BATNA, basic freight terms, term sheets, and weak-offer red flags. Mix of single-answer and multiple-answer items.

Retail CX — Advanced

Strategic retail CX: CLV linkage, experimentation, identity resolution, bot handoff, global localization, recalls, moments of truth, orchestration, board metrics, predictive NPS pitfalls, franchise governance, marketplace 3P accountability, turnaround sequencing, benchmarking, format innovation, and detractor driver analysis. Mix of single-answer and multiple-answer items.

Retail CX — Intermediate

Operational retail CX: service recovery, VoC closed loop, CES, journey mapping, BOPIS readiness, personas, mystery shop, empowerment limits, channel conflict, social care, metric pairs, personalization ethics, peak planning, and escalation. Mix of single-answer and multiple-answer items.

Retail CX — Beginner

Foundations of retail customer experience: touchpoints, CSAT and NPS basics, omnichannel consistency, service desk empathy, queues, returns clarity, VoC sources, accessibility, and loyalty. Mix of single-answer and multiple-answer items.

Inventory Visibility — Advanced

Advanced omnichannel inventory visibility: network ATP, DOM sourcing, event-driven sync, governance of promise logic, and resilience when nodes, feeds, or rules conflict.

Inventory Visibility — Intermediate

Operational inventory visibility: ATP and sellable views, channel-specific buffers, sync latency, location granularity, and exception handling when promise and physical stock diverge.

Inventory Visibility — Beginner

Foundations of omnichannel inventory visibility: on-hand vs available, store and DC views, reservations, and why channels must share a trusted stock picture. Not legal advice; systems vary by retailer.

Click and Collect — Advanced

Omnichannel design of click-and-collect: inventory reservation, promise engines, fraud at pickup, economics versus home delivery, and conflicting store fulfilment modes. Not legal advice.

Click and Collect — Intermediate

Store operations for click-and-collect: promised ready times, substitutions, exceptions, collection desk controls, and shop-floor capacity. Not legal advice.

Click and Collect — Beginner

Core click-and-collect (BOPIS): how an online order is reserved, picked, staged, and handed to the customer in store. Not legal advice; policies vary by retailer.

Customer Service Retail — Advanced

Leading service under pressure: VOC-driven coaching, crisis and social escalation, accessibility and policy trade-offs, and premium recovery design.

Customer Service Retail — Intermediate

Handling complaints, loyalty and omnichannel handoffs, de-escalation, policy boundaries, and service metrics on the floor.

Customer Service Retail — Beginner

Floor service fundamentals: greetings, listening, queues, basic returns, and when to involve a supervisor.

Shrink Control — Advanced

Advanced store shrink: comparable KPIs, unknown vs documented loss, receiving and claims, EAS and exception reporting, omnichannel pick/pack leaks, and investigation hygiene. Exam-level operations awareness, not legal advice.

Shrink Control — Intermediate

Operational shrink control: known vs unknown loss, high-risk SKUs, exception reports, fitting rooms, and recovery discipline.

Shrink Control — Beginner

Store shrink basics: what shrink is, common causes, receiving checks, and simple prevention habits on the floor.

Shift Management — Advanced

Advanced labor: multi-skill optimization, fairness constraints, control towers, and experiment design.

Shift Management — Intermediate

Shift tactics: demand-based rosters, overtime control, omnichannel labor, and peak playbooks.

Shift Management — Beginner

Shift management basics: coverage, handovers, peaks, and fair scheduling inputs.

Markdown Strategy — Advanced

Advanced markdowns: optimization, guardrails, omnichannel exit, and feedback into OTB/buying.

Markdown Strategy — Intermediate

Markdown tactics: ladders, WOS, elasticity, channel coordination, and operational readiness.

Markdown Strategy — Beginner

Markdown strategy basics: clearance vs promo, cadence, sell-through, and clean store execution.

Planograms — Advanced

Advanced space planning: cluster planograms, reset governance, and linking space to profit and availability.

Planograms — Intermediate

Planogram design trade-offs: adjacencies, blocking, capacity, and measuring compliance quality.

Planograms — Beginner

Planogram basics: facings, shelf zones, compliance, and how space plans guide store execution.

Assortment Planning — Advanced

Advanced assortment: portfolio optimization, scenario trade-offs, omnichannel range logic, and governance of range changes.

Assortment Planning — Intermediate

Assortment tactics: roles, productivity metrics, localization, supplier packs, and trade-offs between space, margin, and availability.

Assortment Planning — Beginner

Core assortment planning: roles, breadth vs depth, SKU basics, and simple performance signals used in retail merchandising.