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Multi-door OTB, contingency reserves, ladder and scenario planning, GMROI-linked receipts, import versus domestic phasing, fast-fashion cadence, ERP reconciliation, MOQ and pre-pack constraints, phantom inventory, and governance. Mix of single-answer and multiple-answer items.
Rolling OTB, retail-to-cost planning, weeks-of-supply targets, lead-time receipt phasing, reforecast triggers, markdown and shrink in plans, in-transit inventory, negative OTB, and class-to-SKU allocation. Mix of single-answer and multiple-answer items.
Foundations of retail Open-to-Buy: planned sales, inventory targets, receipts planning, on-order commitments, category budgets, merchandising calendars, and stock-to-sales basics. Mix of single-answer and multiple-answer items.
Portfolio seasonal risk, forecast methods, commodity hedging, JBP clauses, omnichannel allocation, climate volatility, carrying-cost math, scenario planning, residual inventory, OTB governance, and post-season analytics. Mix of single-answer and multiple-answer items.
Seasonal indexes, store clustering, size curves, cancelation windows, in-season KPIs, forward-buy trade-offs, chase discipline, markdown ladders, and comp adjustments for shifted holidays. Mix of single-answer and multiple-answer items.
Foundations of seasonal retail buying: demand peaks, pre-season vs in-season orders, sell-through, floor-set timing, OTB basics, markdown timing, and last-year review. Mix of single-answer and multiple-answer items.
Strategic retail supplier negotiation: portfolio balancing, FX and index-linked pricing, sustainability and social compliance, IP and exclusivity enforcement, joint business planning, crisis renegotiation, omnichannel allocation, and governance of chargeback disputes. Mix of single-answer and multiple-answer items.
Applied retail supplier negotiation: fill-rate penalties, price protection, co-op and slotting, exclusivity, chargebacks, OTIF, promotional buys, multi-door allocations, and total landed cost trade-offs. Mix of single-answer and multiple-answer items.
Foundations of retail supplier negotiation: MOQ, payment terms, lead time, allowances, prep and BATNA, basic freight terms, term sheets, and weak-offer red flags. Mix of single-answer and multiple-answer items.
Strategic retail CX: CLV linkage, experimentation, identity resolution, bot handoff, global localization, recalls, moments of truth, orchestration, board metrics, predictive NPS pitfalls, franchise governance, marketplace 3P accountability, turnaround sequencing, benchmarking, format innovation, and detractor driver analysis. Mix of single-answer and multiple-answer items.
Operational retail CX: service recovery, VoC closed loop, CES, journey mapping, BOPIS readiness, personas, mystery shop, empowerment limits, channel conflict, social care, metric pairs, personalization ethics, peak planning, and escalation. Mix of single-answer and multiple-answer items.
Foundations of retail customer experience: touchpoints, CSAT and NPS basics, omnichannel consistency, service desk empathy, queues, returns clarity, VoC sources, accessibility, and loyalty. Mix of single-answer and multiple-answer items.