NPS CSAT Skills Tests

NPS & CSAT — Beginner

NPS buckets, CSAT basics, relationship vs transactional surveys, and closed-loop hygiene.

NPS/CSAT + Churn Prevention — Intermediate

Turn VoC survey signals into retention plays: segment risk, closed-loop follow-up, and renewal saves—not vanity scores alone.

NPS & CSAT — Intermediate

Bias, benchmarking, playbooks, CES, governance, and QBR storytelling with VoC.

NPS & CSAT — Advanced

Significance, driver analysis, ethics, cohort design, VoC hub architecture, and board reporting.