Voice of Customer Tests

NPS/CSAT + Churn Prevention — Intermediate

Turn VoC survey signals into retention plays: segment risk, closed-loop follow-up, and renewal saves—not vanity scores alone.

Feedback Loops — Advanced

Strategic feedback systems: portfolio governance, causal learning, and org design for listening.

Feedback Loops — Intermediate

Operating feedback systems: taxonomies, prioritization, multi-source synthesis, and customer communication.

Feedback Loops — Beginner

Basics of customer feedback loops: capture, route, act, and close the loop with customers.

QBR Prep — Advanced

Executive QBRs: portfolio storytelling, multi-entity politics, and commercial strategy.

QBR Prep — Intermediate

Running strong QBRs: storytelling with data, multi-threading, commercial alignment, and difficult conversations.

QBR Prep — Beginner

Basics of preparing a Quarterly Business Review: agenda, outcomes, attendees, and follow-ups.

NPS & CSAT — Advanced

Significance, driver analysis, ethics, cohort design, VoC hub architecture, and board reporting.

NPS & CSAT — Intermediate

Bias, benchmarking, playbooks, CES, governance, and QBR storytelling with VoC.

NPS & CSAT — Beginner

NPS buckets, CSAT basics, relationship vs transactional surveys, and closed-loop hygiene.