Operations Tests

Vendor Performance — Advanced

Advanced vendor performance: portfolio governance, systemic risk, outcome contracts, and executive decision systems.

Vendor Performance — Intermediate

Intermediate vendor performance: multi-KPI balance, improvement plans, incentives, multi-vendor ops, and evidence packs.

Vendor Performance — Beginner

Vendor performance basics: KPIs, scorecards, reviews, issues, and escalation. Mix of single- and multiple-answer items.

Contract Ops — Advanced

Advanced contract operations: portfolio CLM, remedies strategy, regulatory change, and exit execution. Mix of single-answer and multiple-answer items.

Contract Ops — Intermediate

Intermediate contract operations: amendments, disputes, volume true-ups, and obligation management. Mix of single-answer and multiple-answer items.

Contract Ops — Beginner

Basics of operating vendor contracts: obligations, renewals, changes, and evidence. Mix of single-answer and multiple-answer items.

Vendor Selection — Advanced

Advanced vendor selection: multi-sourcing, regulatory due diligence, should-cost, and board-level tradeoffs. Mix of single-answer and multiple-answer items.

Vendor Selection — Intermediate

Intermediate vendor selection: weighted scoring, BAFO, multi-stakeholder governance, and transition planning. Mix of single-answer and multiple-answer items.

Vendor Selection — Beginner

Basics of selecting vendors: requirements, RFP/RFQ, scoring, and risk checks. Mix of single-answer and multiple-answer items.

SLA Management — Advanced

Advanced SLA systems: multi-party credits, error budgets, portfolio design, and regulatory interfaces. Mix of single-answer and multiple-answer items.

SLA Management — Intermediate

Intermediate SLA management: multi-party clocks, fairness, tooling, and improvement loops. Mix of single-answer and multiple-answer items.

SLA Management — Beginner

SLA foundations: definitions, clocks, priorities, and reporting basics. Mix of single-answer and multiple-answer items.

Ops Dashboards — Advanced

Advanced ops dashboards: semantic layers, decision systems, reliability, and governance at scale. Mix of single-answer and multiple-answer items.

Ops Dashboards — Intermediate

Intermediate ops dashboards: self-service vs certified, drill-downs, alert design, and data quality. Mix of single-answer and multiple-answer items.

Ops Dashboards — Beginner

Basics of ops dashboards: audience, freshness, definitions, and actionable visuals. Mix of single-answer and multiple-answer items.

Workflow Automation — Advanced

Advanced automation: architecture, resilience, governance at scale, and AI-assisted flows. Mix of single-answer and multiple-answer items.

Workflow Automation — Intermediate

Intermediate automation: integration patterns, exception design, controls, and change management. Mix of single-answer and multiple-answer items.

Workflow Automation — Beginner

Basics of workflow automation: when to automate, triggers, human-in-the-loop, and risks. Mix of single-answer and multiple-answer items.

Business Reviews — Advanced

Advanced business reviews: board-ready packs, portfolio tradeoffs, exception management, and operating rhythm design. Mix of single-answer and multiple-answer items.

Business Reviews — Intermediate

Intermediate business reviews: variance analysis, storylines, cross-functional decisions, and follow-through. Mix of single-answer and multiple-answer items.

Business Reviews — Beginner

Foundations of ops business reviews: agenda, facts vs opinions, actions, and cadence. Mix of single-answer and multiple-answer items.

KPI Cascading — Advanced

Advanced KPI systems: attribution, statistical literacy, multi-entity rollups, and incentive design. Mix of single-answer and multiple-answer items.

KPI Cascading — Intermediate

Intermediate KPI cascading: weighting, shared metrics, conflicts, and review cadences. Mix of single-answer and multiple-answer items.

KPI Cascading — Beginner

Basics of KPI trees: leading vs lagging, owners, and cascading without distortion. Mix of single-answer and multiple-answer items.

OKR Basics — Advanced

Advanced OKR design: portfolio tradeoffs, nested cadences, gaming defenses, and ops-system integration. Mix of single-answer and multiple-answer items.

OKR Basics — Intermediate

Intermediate OKRs: alignment, scoring, cross-team dependencies, and quality of KRs. Mix of single-answer and multiple-answer items.

OKR Basics — Beginner

OKR foundations: objectives vs key results, cadence, and common pitfalls. Mix of single-answer and multiple-answer items.

Continuous Improvement — Advanced

Advanced CI systems: Hoshin links, statistical thinking, portfolio governance, and scaling improvements. Mix of single-answer and multiple-answer items.

Continuous Improvement — Intermediate

Intermediate CI: A3 thinking, prioritization, control charts basics, and sustaining gains. Mix of single-answer and multiple-answer items.

Continuous Improvement — Beginner

Foundations of continuous improvement: PDCA, waste, problem statements, and small experiments. Mix of single-answer and multiple-answer items.

Process Mapping — Advanced

Advanced process mapping: multi-site variants, simulation inputs, governance, and linking maps to controls and automation. Mix of single-answer and multiple-answer items.

Process Mapping — Intermediate

Intermediate process mapping: metrics on maps, value vs non-value steps, rework loops, and facilitation. Mix of single-answer and multiple-answer items.

Process Mapping — Beginner

Basics of process maps: boundaries, steps, actors, and simple flow symbols. Mix of single-answer and multiple-answer items.

SOP Design — Advanced

Advanced SOP governance: control design, multi-site variants, auditability, and operating model fit. Mix of single-answer and multiple-answer items.

SOP Design — Intermediate

Designing usable SOPs: RACI, exception paths, reviews, training links, and change control. Mix of single-answer and multiple-answer items.

SOP Design — Beginner

Foundations of writing standard operating procedures: purpose, scope, roles, steps, and version control. Mix of single-answer and multiple-answer items.