Front Desk Skills Tests

Front Desk — Beginner

Hotel front office basics: check-in and check-out, room status, folio awareness, guest privacy, and common desk procedures. Mix of single-answer and multiple-answer items; multi-select questions ask you to select every correct statement.

Front Desk — Intermediate

Intermediate front-desk operations: early/late stay changes, OTA rate mismatches, authorizations, split billing, room-status reconciliation, group lists, and shift handover. Mix of single-answer and multiple-answer items; multi-select questions ask you to select every correct statement.

Front Desk — Advanced

Advanced front-desk judgment: overbooking walks, PCI and privacy requests, city ledger, chargebacks, emergency relocations, parity disputes, cash controls, and audit-ready folio tie-outs. Mix of single-answer and multiple-answer items; multi-select questions ask you to select every correct statement.