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Multi-party disputes, power and identity dynamics, cross-cultural friction, systemic patterns, negotiated agreements, and post-conflict learning loops in organizations.
Moving from positions to interests, de-escalation tactics, facilitated conversations, boundaries with triangulation, and repair after rupture. Workplace-focused; not clinical mediation certification.
Foundations of workplace conflict: task vs personal friction, listening, I-statements, when to escalate, and avoiding gossip triangles. Practical scenarios, not therapy or legal advice.
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