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Advanced CI systems: Hoshin links, statistical thinking, portfolio governance, and scaling improvements. Mix of single-answer and multiple-answer items.
Intermediate CI: A3 thinking, prioritization, control charts basics, and sustaining gains. Mix of single-answer and multiple-answer items.
Foundations of continuous improvement: PDCA, waste, problem statements, and small experiments. Mix of single-answer and multiple-answer items.
Advanced process mapping: multi-site variants, simulation inputs, governance, and linking maps to controls and automation. Mix of single-answer and multiple-answer items.
Intermediate process mapping: metrics on maps, value vs non-value steps, rework loops, and facilitation. Mix of single-answer and multiple-answer items.
Basics of process maps: boundaries, steps, actors, and simple flow symbols. Mix of single-answer and multiple-answer items.
Advanced SOP governance: control design, multi-site variants, auditability, and operating model fit. Mix of single-answer and multiple-answer items.
Designing usable SOPs: RACI, exception paths, reviews, training links, and change control. Mix of single-answer and multiple-answer items.
Foundations of writing standard operating procedures: purpose, scope, roles, steps, and version control. Mix of single-answer and multiple-answer items.
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