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Operating distributed teams at scale: async-first governance, hybrid equity, follow-the-sun handoffs, collaboration health metrics, and high-stakes remote communication.
Team norms for distributed work: async decisions, overlap hours, documentation, meeting hygiene, handoffs across functions, and visibility without micromanagement.
Foundations of working well across distance: async updates, video-call basics, time zones, chat norms, and clear handoffs. Mix of single-answer and multiple-answer items.
Multi-party disputes, power and identity dynamics, cross-cultural friction, systemic patterns, negotiated agreements, and post-conflict learning loops in organizations.
Moving from positions to interests, de-escalation tactics, facilitated conversations, boundaries with triangulation, and repair after rupture. Workplace-focused; not clinical mediation certification.
Foundations of workplace conflict: task vs personal friction, listening, I-statements, when to escalate, and avoiding gossip triangles. Practical scenarios, not therapy or legal advice.
Complex multi-team programs: governance, incentive design, escalation, and operating models across functions.
Trade-offs, dependency management, stakeholder mapping, and aligning incentives across functions. Mix of single-answer and multiple-answer items.
Basics of working across teams: shared goals, handoffs, roles, and clear requests. Mix of single-answer and multiple-answer items; multi-select questions ask you to select every correct statement.
System-level design: Edmondson’s team learning frame, blameless accountability in complex work, scaling safety across layers, remote and hybrid voice, diversity and status threat, measurement ethics, and leading through crises without silencing dissent. Mix of single-answer and multiple-answer items; multi-select questions ask you to select every correct statement.
Building team climate: leader behaviors, inclusion in meetings, learning-oriented responses to failure, upward feedback, measuring voice without gaming, and balancing accountability with interpersonal risk. Mix of single-answer and multiple-answer items; multi-select questions ask you to select every correct statement.
Amy Edmondson basics: what psychological safety is (and is not), speaking up with questions and concerns, interpersonal risk, and blame versus learning responses.