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Revenue management systems, elasticity, total revenue management, forecast accuracy, overbooking economics, attribute-based selling, and strategic mix decisions. Mix of single-answer and multiple-answer items; multi-select questions ask you to select every correct statement.
Yield levers, restrictions, forecasting rhythm, segment mix, channel parity, packages, and group basics that affect ADR and RevPAR. Operational revenue decisions without deep RMS tuning.
Core hotel revenue vocabulary and front-line math: occupancy, ADR, RevPAR, rack and BAR, segments at a glance, and how desk actions affect reported revenue. Mix of single-answer and multiple-answer items.
Advanced housekeeping leadership: labor modeling, deep-clean and project cycles, laundry plant KPIs, brand/accreditation audits, crisis cleaning (biohazard, pest, water damage), capital coordination, and continuous improvement without compromising safety.
Operational housekeeping: assignment boards, rush rooms and VIP standards, inspection scoring, laundry flow, public-area rotations, communication with front desk, and handling service recovery triggers found in rooms.
Hotel housekeeping fundamentals: room statuses, stay-over vs check-out cleaning, linen and amenity basics, guest privacy (DND), minibar checks, and safe use of cleaning products. Mix of single-answer and multiple-answer items; multi-select questions ask you to select every correct statement.
Advanced front-desk judgment: overbooking walks, PCI and privacy requests, city ledger, chargebacks, emergency relocations, parity disputes, cash controls, and audit-ready folio tie-outs. Mix of single-answer and multiple-answer items; multi-select questions ask you to select every correct statement.
Intermediate front-desk operations: early/late stay changes, OTA rate mismatches, authorizations, split billing, room-status reconciliation, group lists, and shift handover. Mix of single-answer and multiple-answer items; multi-select questions ask you to select every correct statement.
Hotel front office basics: check-in and check-out, room status, folio awareness, guest privacy, and common desk procedures. Mix of single-answer and multiple-answer items; multi-select questions ask you to select every correct statement.
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