Property Mgmt Tests

Tenant Relations — Advanced

Portfolio-level conflict, crisis comms, anchor-tenant dynamics, accessibility and fair-housing coordination, reputation recovery, and governance with legal and ops. Scenarios only; not legal advice.

Tenant Relations — Intermediate

Complaint triage, de-escalation, cross-functional handoffs, retention risk signals, bulk communications, and documenting sensitive disputes. Operational scenarios; not legal advice.

Tenant Relations — Beginner

Foundations of resident and commercial tenant service: logging requests, tone and boundaries, routing to maintenance or lease admin, and consistent policy communication. Not legal advice.

Maintenance Ops — Advanced

Portfolio-level maintenance strategy: capital planning vs reactive spend, compliance programs, vendor governance, reliability metrics, major system replacements, and incident postmortems. Operational leadership scenarios, not legal advice.

Maintenance Ops — Intermediate

Work order triage, CMMS hygiene, vendor SLAs, make-ready turns, warranty tracking, after-hours playbooks, and balancing tenant experience with cost control. Operational scenarios, not legal advice.

Maintenance Ops — Beginner

Basics of property maintenance operations: work orders, priorities, tenant access, preventive tasks, vendor handoffs, and simple safety documentation. Operational focus, not legal advice.

Lease Admin — Advanced

Advanced lease administration: modifications and remeasurement triggers, estoppel and disposition packages, TI and percentage-rent audits, migration QA, lender consents, ground leases, and portfolio governance. Mix of single-answer and multiple-answer items; multi-select questions ask you to select every correct statement.

Lease Admin — Intermediate

Intermediate lease admin: escalations, options, recoveries, holdover, assignments, and critical-date calendars. Mix of single-answer and multiple-answer items; multi-select questions ask you to select every correct statement.

Lease Admin — Beginner

Lease administration basics: key dates, rent rolls, deposits, amendments, and file hygiene. Mix of single-answer and multiple-answer items; multi-select questions ask you to select every correct statement.